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Testimonials - Online Results Surveys
In 2008, Access Management Corporation (AMC) partnered with Quest Community Newspapers (Brisbane) in the online judging component of the Business Achiever Award Program. We engaged AMC to develop an online business questionnaire which became a key step in the award process. The questionnaire was professionally tailored to meet our requirements and the final product was easy to navigate for participants. Ongoing development requests were responded to promptly and final reports were both timely and accurate. The end result was a professional judging process with more efficient judging turnaround times. In 2009, these services were extended to include the Cumberland Courier Newspaper Group (Sydney). AMC is now partnering with News Community Media in developing the largest SME Business Survey in Australia. We look forward to continuing our close working relationship with AMC and recommend them to others who seek genuine value and professional online business tools. Santa Sabina College conducted the School Results Survey (SRS) of our Parent community in 2010 as part of the College’s ongoing commitment to continuous improvement and to working in partnership with parents. The on-line survey instrument was user-friendly and only required 10-15 minutes of each respondent’s time. Its capacity to allow us to customise some questions and to receive segmented data has provided us with useful information about our community’s perceptions of the College and level of satisfaction with key aspects of our educational offerings. The Reports, with which we have been provided, are detailed and comprehensive. Its data will assist us in informing our planning for the future. Access Management Corporation provided outstanding support during the process of setting up and conducting the survey. We appreciated their daily communication of response statistics and their timely responses to queries during the survey period. Their standard of customer service was very high and we would not hesitate to recommend this organisation and its services to other schools. St Stephen’s School engaged Access Management to carry out its recent Schools Results Survey (SRS) and found this to be an extremely worthwhile exercise. With in excess of 2,500 students across two campuses, the survey has enabled the School to gather a wide range of information from its parent body, students and staff. The standard questions were well thought out and designed to give feedback on a variety of areas and issues and, once our School specific questions had been established, the SRS proceeded effortlessly from the School’s point of view. Regular updates gave a clear picture of progress and comprehensive reports were provided to the School promptly after end date. All queries were dealt with efficiently and cheerfully by Jenny Eager and access to assistance was always immediately available. Feedback from the surveys will provide a valuable basis for our future direction and planning and I would certainly recommend the SRS. I wish to advise that the survey and resulting reports conducted for Kingsway Christian College have been very helpful to me personally in addressing some of the areas of need in our college community. As a result of the outcomes, I have set up School Improvement Teams to target areas of concern. I can thoroughly recommend your services to other schools who are concerned about parent perception of the school. The survey has allowed us to analyse our delivery of not only the curriculum but essential services in our College. Thank you once again for the thorough analysis you provided. I certainly will consider using your services again for future surveys with our staff and students. The Schools Results Survey (SRS) from Access Management Corporation (AMC) was a very valuable “find” this year. From the cordiality and professionalism with which it was arranged with AMC staff, to the thoroughness with which communication with parents was established and maintained throughout the survey process, to the extensive and appropriate range of questions which were asked and the scope for comments that was given, to the excellent proportion of respondents garnered, to the reporting format and the analysis of feedback and to the efficiency with which the whole project was delivered with all promised timelines met and the reporting living up to – even exceeding – expectations, this was a very valuable exercise. It has given us much useful information on which to plan for the future and on which to “tweak” our service in response to the opinions of our community. This was an excellent value-for-money investment. Blackheath and Thornburgh College recently elected to employ the services and facilities provided by the Schools Results Survey to gain knowledge relevant to client satisfaction and have been very impressed by the process. One of the many mandatory accreditation requirements faced by schools today is ensuring that parent feedback is gathered regularly and then accurately reported. This can be a very time consuming drain on limited manpower resources for many schools. The SRS is an extremely easy to use process for reducing the time necessary to gather this information. It is very simple to administer and initiate and provides an excellent range of questions that can be used, with the opportunity to customise and add further specific school-related questions if necessary. The distribution and daily reporting is accurate and timely and the final report is comprehensive and extremely useful for strategic planning. It is our intention to employ this process on an annual basis and we recommend the program to all schools. The opinions of our parent body are an integral part to improving our school and fully planning our future vision. The AMC School Results Survey provided a ready-made tool which, with a little input, was able to be used easily by our parent body. We used three different versions of the survey to enable responses from our secondary, primary and co-educational schools. We had an incredible response rate of over 70% ensuring that the feedback was valid and representative of the whole school body. The process was very cost and time effective and delivered high quality, usable data. It is my plan to repeat the survey every two years. The staff at AMC were very approachable and responded immediately to questions and requests. I highly recommend the SRS to any school seeking valid parent feedback. Loreto College is a dynamic R – 12 school that routinely evaluates its global strategies in the light of flexible educational directions and community expectations. AMCs School Results Survey has facilitated the gathering of a broad range of responses from our parent community in an efficient and timely fashion. The survey was simply presented, easy to complete and, as AMC was responsible, the impact on the school was minimal. We were able to include customised questions based on our strategic plan which ensured that the responses were pertinent to our particular needs. The report was detailed and has provided us with information that is crucial to our future direction. Staff at AMC were obliging, responsive and keen to facilitate the process; the regular updates on the number of surveys completed were welcomed. At Great Southern Grammar, we are developing a strategic focus designed to meet the needs of our community. The AMC School Results Survey provided an opportunity to gather data about our perceived performance in a range of pre-determined areas. The custom statements allowed us to investigate issues unique to our school. The process was easy to follow and was not time consuming for any one person. The technology used is seamless and provides regular updates to maintain the interest levels. Parents were keen to be involved and a spin-off included the necessity to accurately maintain and expand our data base of e-mail addresses. Tranby College elected to use Schools Results Survey (SRS) to assist us in gaining feedback from our parent body. We have been very impressed by the ease of the whole process. Once we settled on the questions for our survey, it was a very simple matter thereafter. The response rate we had from our parents was easily the highest compared to previous parent surveys we had conducted. The comprehensive nature of the final report is outstanding and is a very useful tool for future planning for the direction of the College. We will definitely be using this product again! The School Results Survey (SRS) was… easy to use… inexpensive… high response rate… easy to read report… highly recommended… We found the School Results Survey (SRS) fantastic, a valuable tool that provides helpful, insightful and real feedback from our parents. This is the first time we’ve run a whole-school survey and is something we now aim to do on an annual basis. The survey is surprisingly easy to run and Access Management Corporation (AMC) were exceptional in their service, particularly Jenny Eager, who reminded us of what customer service should be like! As part of the College’s strategic planning process, we engaged Access Management Corporation (AMC) to undertake a comprehensive School Results Survey (SRS) of our parents. We were delighted with the professional and comprehensive service provided. The final report was thorough, engaging and clear and provided us with an excellent platform to continue planning for the future needs of our College community. The ability to personalise a number of key areas was also very important for us. We were able to measure not only how we compare with other schools, but also evaluate some of the special features unique to La Salle College. We will certainly engage the services of AMC again and look forward to establishing relevant longitudinal data for our College. St Vincent's College engaged AMC to carry out an online school survey of our parents and staff. The survey was simply presented, easy to complete and was not time consuming. We had a high response rate from both parents and staff and the feedback from both groups was positive. The ability to customise questions was also a positive. The reports received from AMC were detailed and easy to read. The whole process was simple and pain free. With team member’s working in different locations and during different hours, we identified that an online, web-based survey was the most appropriate survey method. The challenge we faced was finding an online survey that was easy to use and could be quickly completed with minimal disruption to day to day operations, because ultimately we knew from past experiences that team members would not see the value in participating otherwise. After comparing and investigating the different employee survey products, we found that the Talent Results Survey (TRS) was the only product that met our needs. As the administrator, the initial setup of the survey took minutes rather than hours and the only challenge faced during this phase was determining what five custom statements to use. Any questions or problems experienced with the system were quickly acted upon and followed up. In addition, the final reports were delivered via email within days of the survey being completed, which meant that the results could be distributed to the company whilst it was still fresh in everyone’s mind. It also meant that when reviewing the report, team leaders and managers could accurately assess and review the comments made based on the team members opinions now, rather than what they were a couple of months ago. Overall, the feedback received at all levels of the company was positive and we believe that this survey has successfully provided a benchmark from which the mpa’s team can use to measure ourselves against in the future. The Talent Results Survey (TRS) was very easy to set up and to use. In addition to the statements provided by Access Management Corporation, which covered a broad range of issues, we were able to add our own statements to target areas of specific relevance to our business. Our employees found the survey easy to use and were pleased to participate. They particularly liked the anonymity afforded by the web-based format. Access Management Corporation was quick to respond once our staff had completed the survey and the report we received gave a clear picture of the results. The online employee survey (Talent Results Survey) provided by AMC has provided Rondo with the ability to identify important HR issues affecting staff engagement and morale. It was easy to setup and tailor to our particular needs. Automatic email reminders sent to our employees resulted in a high participation rate. The flexibility to segment our employees by type and location has enabled our senior managers to identify and manage specific issues relevant to our various employee groups. A detailed, professionally presented, easy to understand report was forwarded within a few days of the survey closing date. Both Microsoft Word and PowerPoint versions of the report were available and assisted us to communicate the results to our key stakeholders. Finally, as this is now the fourth employee survey we have conducted through AMC, we are able to benchmark results with previous surveys. Our diverse geographical area of operation requires the mpa’s team to respond and communicate efficiently and effectively. The Talent Results Survey allowed this to occur with minimal disruption to client’s expectations while providing our team members with the opportunity to contribute their thoughts openly and with complete confidentiality. Its ease of use and online functionality was a major contributor towards its acceptance by our team. The mpa’s team has set the benchmark and will embrace future opportunities to measure ourselves at regular intervals via this method. We recently used Access Management Corporation's Talent Results Survey (TRS) to survey our staff. We found the online process quite seamless and easy to implement. The confidentiality of using a third party and daily reminders to staff led to a high response rate. The graphical outcome reports were quite comprehensive and easy to interpret. We would happily use Access Management Corporation for this type of function again. Multibuild Australia prides itself on its very open and honest relationship with customers. The online Customer Results Survey (CRS) conducted by AMC provided us with a very professional, efficient and high quality tool to gain independent feedback from our customers. Critically, it gave our customers a chance to indicate their ongoing support for our commercial relationship while discreetly assessing their willingness to refer new customers. Overall, this was a low cost, high value process that provided useful insights into how we could further enhance our offer and service to customers. Conducting the survey involved very little effort from Multibuild Australia and sent a powerful message to our customers that we value them and their opinions enormously. Typically, the construction industry is not known for seeking feedback from its customers. By undertaking the Customer Results Survey (CRS) we were able to differentiate ourselves in the market and receive a clear message about what we were doing well and where we could improve. It was tremendous to get confirmation that we have a very positive relationship with our customers and what we could do to further improve their experience. Because the process is so easy and the information so valuable we will be conducting this survey on a regular basis. Collins Financial Group believes strongly in the value of effective two-way communication with clients. By conducting the Customer Results Survey (CRS) with our clients, we have been able to provide important feedback to our team. In addition, by enabling clients to respond to an independent group, it ensures we get insights into the real opinions of our clients. This process then contributes to our strategic and business planning program and means we make the necessary changes to offer a highly valued service. From our perspective, conducting the CRS took almost none of our time, was low cost and delivered meaningful information in easy to read reports. The CRS is now part of our annual client communication strategy. We engaged Access Management Corporation (AMC) to undertake a Customer Results Survey (CRS) on our behalf. We found the survey process very simple to use and dynamic enough to give us the flexibility to tailor statements to our needs. We have multiple locations and a diverse range of clients, so the ability to segment the report gave us valuable insight into our clients and their expectations of us. Overall, we found the online survey to be an excellent tool which we will use again. The Building Industry Credit Bureau is continually looking for improvement in delivering our member services and therefore surveys its members from time to time in order to identify areas that require additional attention. AMC’s online survey (Member Results Survey) has provided us with an efficient, hassle free, yet professional means of achieving this objective. The Perth Convention Bureau aims to conduct a survey of our members each financial year and has in the past contracted outside independent companies to undertake this survey for us. We have received low participation numbers in the past with less than 20% completing the questionnaire. This year Access Management Corporation conducted the Member Results Survey and 41.8% completed the survey. We were also able to purchase additional reports such as a full and comprehensive PowerPoint presentation which provided some very useful statistics. We were very satisfied with the work undertaken by Access Management Corporation and would look to use this service again in the future. The Member Results Survey (MRS) provided an easy and efficient survey to assist us in generating meaningful member feedback. The survey response rate improved when compared to alternative survey products in previous years and this in itself was an advantage that the program offers. The staff at AMC were efficient and professional to deal with at all times. |
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